Service
Maintenance and repair
The manufacturer provides diagnostics, production spare parts and repair support.
Request service
We reply on a business day
What we do
From diagnostics to drive replacement
- 01
Diagnostics
The description and serial number often identify the issue; an engineer can visit when needed.
- 02
Repair and spare parts
Drive units, straps, remotes and control boards are supplied by the manufacturer.
- 03
Scheduled maintenance
Annual checks cover mounting, straps and travel.
- 04
Advice
We can help configure a remote, adjust travel or plan relocation by phone.
Serial number
Find it on the enclosure label
The same number appears in the product passport and identifies the configuration. Devices sold before this website are supported too.
Request
Service request
Describe the issue and include the serial number. We will respond on a business day.